Effective Date: [Insert Date] | Last Updated: [Insert Date]
Note: Bright Rate Mortgage LLC is awaiting mortgage broker licensing and is not collecting mortgage applications, processing loans, or collecting sensitive financial information at this time. This policy governs information collected through general website inquiries only.
1. Introduction
Bright Rate Mortgage LLC ("Company," "we," "us," or "our"), located at 600 Bent Creek Blvd, Ste 150, Mechanicsburg, PA 17050, NMLS ID: 2838446, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this policy carefully. By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
Information You Voluntarily Provide: When you submit our contact form, we collect: full name, email address, phone number, state of residence, inquiry purpose, and message content. We do not collect: Social Security numbers, dates of birth, financial account numbers, income documentation, bank statements, tax returns, or credit reports.
Automatically Collected Information: When you visit our website, we may automatically collect certain technical information including: IP address, browser type and version, pages visited, time and date of visit, time spent on pages, referring URL, and device type. This information is collected through standard web server logs and analytics tools.
Cookies and Tracking Technologies: Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We may use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device). You may disable cookies through your browser settings; however, some website functionality may be affected. We do not currently use third-party advertising cookies.
3. How We Use Your Information
We use the information we collect for the following purposes: to respond to your inquiries and communicate with you; to notify you when our mortgage broker license is approved (if you have opted in); to improve our website and user experience; to comply with applicable laws and regulations; to enforce our Terms of Use; and to protect the rights, property, and safety of our company and users.
4. Telephone Consumer Protection Act (TCPA) Consent
By submitting our contact form and checking the consent box, you expressly consent to receive calls, text messages (SMS), and emails from Bright Rate Mortgage LLC at the phone number and email address you provide, including calls made using an automatic telephone dialing system or prerecorded messages, regarding your inquiry and our services. You understand that consent is not a condition of receiving services. Message and data rates may apply for SMS messages. You may opt out of SMS communications at any time by replying STOP. You may opt out of email communications by clicking the unsubscribe link in any email or contacting us directly.
5. Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information in the following limited circumstances: with trusted service providers who assist in operating our website and communicating with you, subject to confidentiality agreements; when required by law, court order, or governmental authority; to protect the rights, property, or safety of our company, our users, or others; in connection with a merger, acquisition, or sale of all or substantially all of our assets, in which case we will notify you via email or prominent website notice.
Once licensed, if you submit a mortgage inquiry, your information may be shared with wholesale lenders for the purpose of obtaining loan pricing and products on your behalf. We will provide additional disclosure at that time.
6. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including: the right to know what personal information we collect, use, disclose, or sell; the right to request deletion of your personal information; the right to opt out of the sale of personal information (we do not sell personal information); the right to non-discrimination for exercising your privacy rights; and the right to correct inaccurate personal information. To exercise these rights, contact us at info@brightratemortgagellc.com or (717) 455-0952. We will respond to verifiable consumer requests within 45 days.
7. Pennsylvania Privacy Rights
Pennsylvania residents may have additional rights regarding their personal information under applicable state law. To exercise any such rights, please contact us using the information below.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Contact form inquiries are retained for a reasonable period to follow up on your request and comply with any applicable legal obligations.
9. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data and encourage you to protect your information by using secure connections and not sharing sensitive information through general email.
10. Third-Party Links
Our website may contain links to third-party websites, including NMLS Consumer Access, the Pennsylvania Department of Banking and Securities, and mortgage education resources. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
11. Children's Privacy
Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately and we will delete such information.
12. Opt-Out Rights
You may opt out of marketing communications at any time by: emailing us at info@brightratemortgagellc.com with "Unsubscribe" in the subject line; replying STOP to any text message; clicking the unsubscribe link in any marketing email; or calling us at (717) 455-0952. We will process your opt-out request within a reasonable time. Please note that even after opting out of marketing communications, we may still contact you for transactional or legal purposes.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Your continued use of our website after any changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Bright Rate Mortgage LLC
600 Bent Creek Blvd, Ste 150
Mechanicsburg, PA 17050
info@brightratemortgagellc.com
(717) 455-0952
NMLS ID: 2838446